Do you know the regulatory requirements when dealing with complaints?
This session will cover the neuroscience and behaviour around stakeholders making complaints and participants dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders.
Completing Dealing Effectively with Complaints will contribute 2 hours of PD addressing Standard 7 from the Australian Professional Standards for Teachers. Professional Engagement Standard 7: Engage Professionally with colleagues, parents, carers and the community. This course may also contribute 2 hours of Elective PD to your maintenance of teacher accreditation requirements, in line with the current Elective PD Criteria https://www.educationstandards.nsw.edu.au/wps/portal/nesa/teacher-accreditation/professional-development/pd-requirements
Session Code: COM2118340-4 Date: Tue, 23 Nov 2021 Time: 11:00am - 1:00pm
Training provided by: CELA