Do you know the regulatory requirements when dealing with complaints?

This session will cover the neuroscience and behaviour around stakeholders making complaints and participants dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders.

NB 14/12/2020: On 30 November 2020, the endorsement of all NESA endorsed providers was cancelled and registered courses were deregistered. A new policy for the Accreditation of Professional Development courses was released. The new application processes will be published and phased in during 2021. In line with this, CELA will submit an application for our courses to be re-assessed and re-accredited.

After 5 February 2021, courses will need to be accredited to continue contributing towards the maintenance of teacher accreditation requirements. CELA will continue to keep you informed and updated based on information that is progressively received from NESA regarding this re-accreditation process.

Do you know the regulatory requirements when dealing with complaints?

This session will cover the neuroscience and behaviour around stakeholders making complaints and participants dealing with complaints. An important session to equip educators with the skills to understand the ‘why’ behind complaints, and how to regulate and work effectively with stakeholders.

NB 14/12/2020: On 30 November 2020, the endorsement of all NESA endorsed providers was cancelled and registered courses were deregistered. A new policy for the Accreditation of Professional Development courses was released. The new application processes will be published and phased in during 2021. In line with this, CELA will submit an application for our courses to be re-assessed and re-accredited.

After 5 February 2021, courses will need to be accredited to continue contributing towards the maintenance of teacher accreditation requirements. CELA will continue to keep you informed and updated based on information that is progressively received from NESA regarding this re-accreditation process.